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EnterprisesKiwaro · Lakshatras · Ankem Infra · Edkem
Client Relations · Full-time · In office
Client Experience Manager
The Client Experience Manager is the first point of contact for Ankem’s clients and is accountable for how every engagement is experienced, from the first enquiry to delivery and renewal. The role sits between clients and Ankem’s advisory, research and technology teams, and holds both to the Group’s standard.
Responsibilities
- Manage a portfolio of client relationships through onboarding, regular reviews and renewals.
- Translate client needs into clear briefs for advisory, research and technology teams, and follow every engagement through to delivery.
- Coordinate timelines, deliverables and communication across teams, so that clients always know where their work stands.
- Handle escalations with composure and resolve them within agreed service standards.
- Track satisfaction, feedback and engagement measures, and report them to leadership each month.
- Represent Ankem in client meetings and presentations.
Requirements
- An MBA or a relevant master’s degree is mandatory.
- Four or more years in client relationship management, account management or client service, ideally in consulting, financial services or premium services.
- Excellent spoken and written English; additional languages are an advantage.
- Experience with CRM systems and structured account planning.
- Composure, sound judgement and absolute discretion with confidential client matters.
Also valued
- Experience with international clients across time zones.
- Background in marketing, research or advisory engagements.
Apply
Apply for this position.
Attach your CV and a short note. Ankem writes to candidates whose profile matches the position.
ANKEM GROUPEnquire